Shipping
Free local delivery or pick-up is available in Central Christchurch. Flat rate $15 nationwide shipping is available in Aotearoa. Once your parcel has been sent, Emma will send you a tracking number.
Returns and Exchanges
If for any reason you are unhappy with your purchase, please contact Emma by email: emmaturnerceramics@gmail.com.
Returns are only accepted if the item is found to be faulty on delivery. Due to the handmade nature of the ceramics, returns are not accepted for small differences in colour, shape and size to the website photographs. Refunds are not available for change of mind and sale items cannot be returned. Original shipping and handling charges are non-refundable.
Products must be returned to keep within two weeks of receiving your order, at the cost of the customer. Once received, Emma will either send out your chosen item for exchange or issue you with store credit. Exchanges are subject to availability.
Item damaged on arrival?
Please make contact ASAP and Emma will follow up with the courier. Returns of faulty items will be accepted unless deemed general wear and tear. If accepted, we will replace the faulty item at our expense. If the product is no longer available we will offer a store credit or refund.
Please send returns to:
Emma Turner
2 Braddon Street
Addington
Christchurch 8024